Home » Privacy Policy

Privacy Policy

Share

Effective date: May 23, 2019; updated October 13, 2026

Buy In The Bay Realty Group LLC (“us”, “we”, or “our”) operates the www.buyinthebay.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Our text message program is also described in our Text Message Terms & Conditions.

Definitions

  • Service Service is the www.buyinthebay.com website operated by Buy In The Bay Realty Group LLC
  • Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies Cookies are small files stored on your device (computer or mobile device).
  • Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Information We Collect Through Forms, Property Search Accounts, Calls and Texts

When you contact us or use our property search tools, we collect the information you give us and information created by your activity.

  • Contact forms and inquiries. Your name, email address, phone number, and what you tell us about your plans, such as your timeline, areas of interest, price range, and whether you are buying or selling.
  • Property search accounts. If you create an account on our property search site (search.buyinthebay.com), we collect your account details, saved searches, favorite listings, and your search and viewing activity. This site is provided through our property search service provider, IDX Broker, which processes this information on our behalf.
  • Home valuation requests. The property address and details you submit, along with your contact information.
  • Calls and texts. Your phone number, the date, time and length of calls, missed calls, text message content, and message history, as described in the sections below and in our Text Messaging Privacy section.
  • Advertising lead forms. Information you submit through forms on advertising platforms such as Facebook or Google.

We use this information to respond to you, show you properties, and provide real estate services, and for the other purposes described in the Use of Data section.

Call Tracking and Recording

We use a call tracking service, CallRail, to understand which marketing sources lead to calls and texts. When you call or text one of our tracking numbers, the service records details such as your phone number, the date, time and length of the call, and the marketing source.

We may record and transcribe calls to follow up on your request and to review the quality of our service. If a call is recorded, you will be told at the start of the call. If you prefer not to be recorded, tell us at the start of the call or contact us by email instead.

CallRail acts as our service provider. We do not sell call or text records.

Information Collected in Person and From Other Sources

We may collect information in person, such as at open houses, showings and meetings, and over the phone. We may also receive information from other sources, including public records, referral partners and other real estate professionals, and social media or advertising platforms when you contact us through them.

We use this information as described in this Privacy Policy. If another brokerage, agent or website collects your information, their privacy policy applies to that collection, not ours.

Use of Data

Buy In The Bay Realty Group LLC uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Buy In The Bay Realty Group LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Buy In The Bay Realty Group LLC may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data

Buy In The Bay Realty Group LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Buy In The Bay Realty Group LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Buy In The Bay Realty Group LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Buy In The Bay Realty Group LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Buy In The Bay Realty Group LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Buy In The Bay Realty Group LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Buy In The Bay Realty Group LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Transaction Information and Wire Fraud

If you buy, sell or lease through us, we may collect additional information needed for the transaction, such as identification, financing details, contracts, and documents exchanged with lenders, title and escrow companies, inspectors and other parties to your transaction. We share this information only with parties involved in your transaction, as needed to complete it.

Please avoid sending sensitive information, such as Social Security or bank account numbers, by regular email or text. Ask us for a secure way to send documents.

Wire fraud warning. Criminals send fake emails and texts that look like they come from a real estate company, title company or lender, asking you to wire money or change wiring instructions. Before sending any funds, call the title or escrow company using a phone number you already know to be correct, not one from an email or text. We do not send or change wiring instructions by email or text. If you receive a message that seems to come from us and you are unsure, call us at (813) 906-1325.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Privacy Choices

Advertising and cookies. We use cookies and similar tools, including advertising and remarketing tools from third parties. Under some state laws, this may be considered “sharing” personal information for targeted advertising. We do not sell your personal information for money. You can request to opt out of targeted advertising by emailing us at info@buyinthebay.com. You can also use the opt-out links in the Advertising and Behavioral Remarketing sections of this policy; browser settings can limit some cookie-based tracking. See also our policy on Do Not Track signals above.

Marketing messages. You can unsubscribe from marketing emails using the link in any email. For text messages, reply STOP. See our Text Messaging Privacy section.

Requests about your information. Depending on where you live, you may have the right to ask us to tell you what personal information we hold about you, give you a copy, correct it, delete it, or stop using it for targeted advertising. To make a request, email info@buyinthebay.com or call (813) 906-1325. We may need to verify your identity before we respond, and we will respond within the time required by law. We will not treat you differently for making a request.

We may keep some information when the law requires it, such as transaction records. If we decline a request, you may ask us to reconsider by replying to our response.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Buy In The Bay Realty Group LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Buy In The Bay Realty Group LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our service providers include the provider of our property search and lead management platform (IDX Broker) and our call tracking provider (CallRail).

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  • Clicky Clicky is a web analytics service. Read the Privacy Policy for Clicky here: https://clicky.com/terms

Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

  • Google AdSense & DoubleClick Cookie Google, as a third party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

We also advertise and communicate with prospective customers on Instagram (a Meta platform) and YouTube (a Google platform). If you interact with our content or ads there, those platforms may provide us with information about campaign performance. If you submit a lead form, we receive the information you choose to provide. Meta and Google handle activity on their platforms under their own privacy policies: Meta Privacy Policy and Google Privacy Policy.

Behavioral Remarketing

Buy In The Bay Realty Group LLC uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Text Messaging Privacy

Buy In The Bay Realty Group LLC uses the information you provide to send and respond to your text messages about real estate inquiries, property and pricing information, listing updates, and our services. We share mobile information with messaging platforms, wireless carriers, and other service providers only as needed to deliver and support those messages. We do not sell or share mobile phone numbers or text-message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. This restriction applies despite any general information-sharing language elsewhere in this Privacy Policy.

We may disclose information to comply with legal, regulatory, or governmental requests, or to protect our rights or property. Message frequency varies based on your activity and requests. Message and data rates may apply. This section supplements the rest of this Privacy Policy. See our Text Message Terms & Conditions for opt-out and help instructions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the date at the top. For significant changes, we will also post a notice on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Share